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Dog Daycare & Boarding

Frequently Asked Questions

  • What precautions are you taking due to COVID-19?
    We are offering curbside drop-off for your convenience. Call when you arrive and we will come grab your pup from your car. At pick-up, simply call again and we will bring them back out to you. Through our online booking system, we will be able to process your payment remotely at pick-up. We have stringent cleaning policies in place at the kennel always. However, we are taking extra efforts to sanitize and disinfect all surfaces, door knobs and other high traffic areas. Staff will be masked, and we kindly ask any guests entering the building to wear a mask as well. The health and safety of our dogs, owners, and staff is our top priority.
  • What are the benefits of doggie daycare?
    Dog daycare can be highly beneficial to both human owners and dogs alike. Daycare provides dogs socialization, an outlet for excess energy, exercise and improves their overall happiness. It can help relieve separation anxiety, boredom, and destructive behavior at home. The staff works with dogs to reinforce good behaviors and practice obedience commands with the dogs. For their owners, daycare provides peace of mind knowing that their dog is well cared for while they go about their business of work or play. Many dogs are tuckered out after a day of play - and there’s a lot of truth to the saying “a tired dog is a well behaved dog.”
  • What does a typical day at daycare look like?
    7:00am - 9:00am Dog’s arrive 8:30am - 11:30am Open play 11:30am - 1:30pm Nap time 1:30pm - 4:30pm Open play 4:00pm - 6:30pm End of day pick-ups During open play, dogs will be grouped based on their size, age, activity level, and preferred play style. Our play yards facilitate different types of play and interaction, including play and climbing structures, toys, games and water play. Nap time allows dogs to rest and cool down. Dogs are similar to small children; when they get worn out, they can get irritable so it is healthy for everyone to have an extended break and recharge.
  • What vaccinations are required?
    All dogs must have up-to-date vaccination certificate or records of the following: Rabies Distemper/Parvo (DHPP or DHLPP) Bordetella Canine Influenza (preferred) Proof must be supplied to the Ruff House prior to the dog's interview.
  • Do you offer webcam service?
    We do not currently offer webcam service. However, we will send pictures of your dog, and regularly post pictures and videos to our social media accounts. Each day you will receive a report card telling you how the day went, what new friends they made and what activities they participated in.
  • May I bring treats or meals for my dog to daycare?
    Yes, you may bring treats or meals for your dog to daycare. They will receive those during their nap time between 11:30am - 1:30pm. Please bring them in a labeled bag with any specific feeding instructions. We also offer delicious, homemade treats if you would like to spoil your pup.
  • What should I expect when my dog comes home from daycare?
    A tired pup! After a long day of play, dogs are generally tuckered out. It is common for them to sleep a lot and even skip a meal when they come home. Our staff monitors the dogs throughout the day and can take your dog to a private kennel for a rest if necessary.
  • What should I bring for my dog for overnight boarding?
    We provide spacious, cozy kennels for all our guests that include bowls, beds, and blankets. If you prefer to bring their own bed or blanket, you are more than welcome to supply that. However, we cannot be responsible for damage to personal items if the dog destroys it. You may also bring one or two beloved toys. We highly recommend bringing your dog’s normal food so as to not upset their normal routine or stomach. Please bring their food clearly labeled along with feeding instructions and any additional supplements or medications they require as well.
  • Does someone stay with the dogs overnight?
    Our facility has 24/7 monitored temperature control, fire, and security alarms. The staff will be notified if there are any issues after regular business hours and can get there quickly if needed. Ruff House owners live within half a mile of the kennel. Good sleep is essential to the health and well-being of your pet, and studies have shown that dogs sleep better at night without a human present.
  • Can you administer my dog’s medicine? Is there an extra charge?
    Our pricing is all-inclusive, so we can administer your dog’s medication at no additional cost. Please note that it must be in the original prescription bottle with an appropriate date.
  • What happens if I can’t make it to pick up my dog before you close?
    Your dog will have to be boarded overnight in the kennel for an additional boarding fee. You can pick your dog up the next day during hours of operation.
  • What do you do in the case of injury or illness?
    At the Ruff House, we strive to provide a safe and clean environment for our clients. You can trust us to take excellent care of your dog at all times. In the event of an injury or illness, we will quickly assess the situation and determine the best plan of action. Your dog’s health and safety are our primary concern. Thus, our team will either take your dog to your personal vet or rush them to the nearest emergency vet depending on the situation. We will contact you as soon as we can if this ever occurs.
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